Returns & Refund

At Furbabygaze, we want our customers to be satisfied with their purchases. If you're not completely happy with your order, we offer a clear returns and refunds process to ensure your peace of mind.

1. Return Eligibility

  • Timeframe: You have 14 days from the date of delivery to return any items for a refund.
  • Condition: Items must be unused, in original condition, and in their original packaging to be eligible for a return.
  • Exclusions: Custom-made or personalized products are not eligible for return, unless defective.

2. Return Process

  • To initiate a return, please contact us at info@furbabygaze.com with your order number and reason for the return.
  • Once we verify your return request, you will receive instructions on how to send the product back to us.

3. Refunds

  • After receiving and inspecting the returned item, we will issue a full refund to the original payment method within 7-10 business days.
  • Shipping fees are non-refundable. You will be responsible for the return shipping costs unless the item is defective or incorrect.

4. Defective or Damaged Items

  • If your item arrives damaged or defective, please contact us immediately at info@furbabygaze.com with photos of the damage or defect.
  • We will offer a replacement or a full refund, including shipping costs, for defective or damaged items.

5. Exchanges

  • We do not offer direct exchanges. If you wish to exchange an item, please return the original product and place a new order for the desired item.

6. Non-Returnable Items

  • Items marked as final sale or non-returnable at the time of purchase are not eligible for returns.

7. Contact Information